Terms of service
AlmaTech Warranty Terms & Conditions
At AlmaTech, we stand behind the quality of our refurbished laptops and devices. These Terms & Conditions outline the warranty coverage, limitations, and responsibilities applicable to purchases made from our store.
1. Warranty Period
The warranty period begins from the date of purchase or delivery (whichever is later). During this period, AlmaTech will provide service for eligible hardware issues in accordance with these terms.
2. Warranty Coverage
This warranty covers hardware defects that affect the normal functionality of the device under standard usage conditions. Minor cosmetic imperfections or issues that do not affect functionality are not considered warranty defects.
3. Service Availability
Warranty service may be provided either through our service center or through an authorized technician depending on the product and issue.
4. Product Coverage
The warranty applies only to the original product configuration. Consumables and accessories such as chargers, cables, and external accessories are not covered unless otherwise specified.
5. Eligibility Requirements
To request warranty service, customers must provide:
- Valid proof of purchase.
- The product in its original configuration.
6. Reporting Defects
Any missing parts, defects, or issues must be reported within 7 days of receiving the product. Claims must be submitted through our support channel for verification.
7. Repairs & Replacements
If a product requires service, AlmaTech may repair, replace, or exchange the device with a comparable unit at our discretion. Repaired or replaced products remain covered for the remainder of the original warranty period.
8. Customer Responsibilities
Customers are responsible for delivering the product to the service location when requested and ensuring personal data is backed up before service. AlmaTech is not responsible for data loss during repair or diagnostics.
9. Non-Transferability
This warranty applies only to the original purchaser and is not transferable.
10. Exclusions & Limitations
This warranty does not cover damages resulting from:
- Unauthorized repairs or modifications.
- Misuse, negligence, accidental damage, liquid damage, or improper handling.
- Fire, theft, flooding, or natural disasters.
- Normal wear and tear or cosmetic damage.
- Software issues, viruses, or operating system problems.
- Products with altered or missing serial numbers.
User-contact components such as keyboards, trackpads, hinges, ports, and buttons may experience normal wear during usage. These components are only covered if a functional defect is reported within 7 days of delivery.
11. Liability
To the maximum extent permitted by applicable law, AlmaTech shall not be liable for indirect, incidental, or consequential damages including loss of data, productivity, or usage. Warranty remedies are limited to repair or replacement of the product.
12. Contact
If you have questions regarding warranty service, please contact us at:
Email: sales@almatech.pk
